Frequently asked questions
Can I try O.A.O before committing?
Absolutely. When you sign up you get a 14day free trial to try out various features, including online scheduling and appointment scheduling, credit card processing, online payments, email campaigns, client management and more.
CANCELLATION You can cancel your subscription at any time. Please note that you must cancel your subscription before it renews for a subsequent month and or year in order to avoid being charged for the next months or annual subscription fee. If you cancel your subscription, the cancellation will become effective at the end of the current month or annual subscription period.
Please submit all cancellation request to email@example.com
What is the billing cycle?
We offer both monthly and annual subscriptions, so you can choose the billing cycle that is most convenient for you.
Do you offer discounted subscriptions?
Yes, when subscribing to any annual plan, you receive a significant discount over the monthly rate. In addition, we offer discounted partial plans for businesses interested in online scheduling only.
Will I be able to change my subscription in the future?
Yes, you may change your subscription at any time.
What are the charges for text messages (SMS)?
O.A.O offers a complete set of SMS marketing capabilities, such as automated text message confirmations, reminders and notifications for your clients and staff, making sure everyone stays fully notified and nothing slips between the cracks. When subscribing to the Business/Platinum plan, the first 100/500 text messages are free of charge. Fees for additional text messages are $9/$29/$59/$199 for 75/300/750/3,000 text messages, respectively. To make sure reminders will be sent, your quota will automatically renew when the balance is low. You may choose to turn off your auto renew settings.
Do you support multiple users permissions for staff members?
Does the mobile app entail any extra charges?
Do you offer any setup assistance?
Of course – our team is here to help you get started. We offer weekly webinars, video tutorials, step-by-step guides and personal 1:1 set up sessions.